The Quality Indicators are made up of three components - competency completion data, learner questionnaires and employer questionnaires.

The survey reports are due 30 June each following year.  For example, if you gathered results for 2010, you submit them in 2011. 

Collect according to the calendar year - usually from January to December each year. 

Anytime after the end of the previous calendar year, but no later than June 30 in the year of submission - ie 2010 results are to be submitted by 30 June 2011. 

Arguably the most important compliance question in the QI.  The safe answer is 50% of your student population, particularly if you’re a small RTO.  The official answer is that you need to gather a census or a sample that is representative of the learner population.  For a full explanation see pages 3-6 of the Learner Questionnaire guide found here. 

This is a bit tricky – the QI workshops say by Qualification.  Here’s the catch.  You are required to submit survey results representative of the learner population, therefore if you have 200 students in Certificate II in Business and 12 in an unrelated stand-alone unit, you realistically need 100 from Certificate II and 6 from the stand-alone unit to be included in your report, but you can’t survey the same student twice in doing so.  Again the Learner Questionnaire guide has a more in depth explanation of this. 

If it is Nationally Recognised / Accredited Training you collect on it.  If it’s non-AQTF then no survey is required. 

The Learner and Employer Questionnaire must always be gathered and reported on seperate to AVETMISS. 

The Quality Indicator competency completion data needs to be submitted to NCVER, normally through CCOS, though this can be done through AVETMISS.

If you submit AVETMISS to your state registering body, then NCVER will pre-populate CCOS with competency completion results and demographic information.  AVETMISS submitted to the STA, or units you do not report AVETMISS on, are not submitted to NCVER and therefore need to be reported on via CCOS. 

In NCVER workshops a spokesperson for NCVER stated that if your registering body is willing to take AVETMISS data on all your units and pass it to them they are happy to recieve the data that way and therefore eliminate the need for you to use CCOS at all.  If you dislike CCOS speak to your state registering body to see if they will assist with this.

The demographic information is optional – see page 9 of the guide for more information. 

The government has had two tools created for you that you can use for free, one for comptency completions data and one for QI surveys.  ChalkPort has also created a free QI compliance tool for QI surveys.

1)  NCVER’s Competency Completion Online System (CCOS) will allow you to submit your completion information for free.   http://rto.ncver.edu.au/

2)  ACER’s SMART will allow you to manually data enter results collected offline as well as import online surveys results gathered via the seperate SMART online component.  Once all results are entered you can generate the registering body report from the offline system.  Judge it for yourself http://forms.acer.edu.au/aqtf/smart.html

3) ChalkPort's Smarter Data is a cloud software solution, and is free to RTO's for Quality Indicator compliance management.  Smarter Data will allow you perform point and click data entry, send and gather email surveys and generate compliance reports for a single piece of software.  Apply for a free account at http://www.freesmarterdata.com