CHALKPORT SMARTER DATA - Frequently Asked Questions

  • Why is ChalkPort offering Smarter Data for free, what's the catch?

ChalkPort built Smarter Data in response to industry feedback that it would like simpler Quality Indicator software. We felt that bearing the cost of its creation and maintenance would help generate good will in the RTO community and create industry awareness of ChalkPort - showcasing not only our excellence at software design, but the industry expertise of our staff when responding to support phone calls.


Upon its creation we felt it was important that we reward our paying ChalkPort Members for their ongoing loyalty and support. To this end we created additional functions available in Smarter Data Professional, functions that would empower our RTOs to move beyond compliance, to quality focused, and to make the most of the data they were gathering.


  • Is Smarter Data compliant with my registering body?

All registering bodies require that you use the Learner and Employer Questionnaires as well submit an Annual Summary Report.


Smarter Data comes with the Learner and Employer Questionnaires preloaded and these are compliant with all registering bodies.


For reporting, Smarter Data creates a Registering Body Report (also known as the Annual Summary Report ) identical to the report made by ACER SMART, making it compliant with the requirements of TAC.


The wording of the ASQA data provision requirements allow you to use any software to gather the quality indicators, but will only accept Registering Body Reports if made via the SMART software. As an alternative they have selected a secondary report template, the ASQA Annual Summary Report, for submission to ASQA if you are not using SMART. Smarter Data can create this ASQA Annual Summary Report for submission to ASQA.


The wording of the VRQA data provision requirements allow you to use any software to gather the quality indicators, but will only accept Registering Body Reports if made via the SMART software. As an alternative they have selected a secondary report template, the VRQA Annual Summary Report, for submission to VRQA if you are not using SMART. Smarter Data cannot create this VRQA Annual Summary Report for submission to VRQA.


  • Can I import from SMART or any other 3rd party Quality Indicator software?

Yes.


  • I have already collected surveys in paper form. Can I manually enter these into Smarter Data?

Smarter Data has point and click data entry allowing you to manually enter data.


  • Is there a limit to the number of surveys we can have in Smarter Data?

No.


  • Is there a limit to how many years worth of surveys we can hold in Smarter Data?

There is no limit to how many years of surveys you hold in Smarter Data and Smarter Data professional has advanced reporting options that will allow you to compare the variance of multiple surveys so you see improvement / decline / trends. Advanced reporting functions are not available in Free Smarter Data.


  • Can I email the surveys to people from Smarter Data?

Yes.


  • Is there a limit to how many emails I can send via Smarter Data?

Free Smarter Data does not allow emails to be sent.


Smarter Data Professional has no email limits..


  • We don’t need to collect the personal information found on page 2 of the Learner questionnaire. Can I send out a questionnaire without this component?

Yes. Select Learner Questionnaire without demographics as your questionnaire type.


  • How do I know my data is safe in free Smarter Data?

ChalkPort’s servers are backed up in real time as well as daily offsite backup. Your data can be exported by you at any time. All data held within Smarter Data is subject to ChalkPort’s General Terms and Conditions. Critical data recovery services is a paid service for users of Free Smarter Data but are included at no additional cost for users of Smarter Data Professional.


  • How do I cancel my Smarter Data subscription if it does not suit my needs?

Free Smarter Data is an unregulated complimentary service provided by ChalkPort Pty Ltd. Use of Free Smarter Data comes with no commitment – to cancel, simply stop using the service.


Smarter Data Professional is only available as part of a ChalkPort Membership subscription. ChalkPort Membership can be cancelled at any time in writing with 30 days notice.


  • Who can see my RTO’s data in Free Smarter Data?

All data in Smarter Data is password protected and encrypted. Your data can only be accessed by anyone you give Admin level access. Your data may be accessed by ChalkPort staff offering technical support and it may be included as non-identifiable aggregated data in industry benchmarking services provided by ChalkPort.


  • Is there a limit to how many Admin use Smarter Data in my organisation?

Free Smarter Data has a limit of one admin user per organisation.


Smarter Data Professional, like all our software, has no user limits or fees.


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