Framework FAQs

Why should an RTO implement this Quality Approach?
SNR 17.2 and AQTF Standard 3.2 are explicit that every RTO is expected to have a systematic approach to management of operations and improvement across the organisation. The CPQMS – RTO Quality Framework is an approach that has been developed expressly for this purpose.

From Standard 3.2 explanatory notes:
RTOs can develop their own approaches or adopt management practices based on and/or certified by recognised quality assurance bodies. The primary objective is to ensure that the RTO has effective control over its operations so that it can continuously improve its services and consistently operate in accordance with the AQTF 2010 Essential Standards for Registration.

Has the CPQMS – RTO Quality Framework been validated?
Yes. There was a reference group of RTOs who provided input and tested it against their existing processes before release.

Is it likely to be accepted by an auditor?
The VET Quality Framework and the AQTF adopts a flexible approach to proving compliance with standards. The standards focus on the quality of services and outcomes being achieved for clients. At audit you will have the opportunity to show how you do this.

AQTF 2010 Users' Guide: page 18
The standards…allow RTOs some flexibility in demonstrating how they are meeting clients’ needs in the context of the scope and nature of their business. Instead of asking, ‘Have we got a process in place?’ the RTO can ask ‘What tells us we’re doing well?’ and ‘What can we do better?’

What is the improvement methodology that underpins the CPQMS – RTO Quality Framework?
The ADRI cycle is a globally recognised continuous improvement methodology that is widely used by services based organisations such as universities. The ADRI cycle is set out in the Quality Approach document.

Can I amend the documents?
Absolutely. These documents will become part of your continuous improvement process and so you will need to change them as you find improvement opportunities.

How do I know that it will fit the size and scope of our organisation?
The Quality Approach has been designed so that it will work for an organisation of any size. The difference will be in the number and complexity of procedures and supporting documentation that you create to support the system. For example, procedures for managing records in a TAFE College will be more complex than procedures for managing records in a two person RTO.

Can we use our old policies and procedures?
Absolutely. Slot them into the appropriate business process step. We recommend you use this as an opportunity to streamline procedures and key documents.

Can we purchase a document suite with processes, procedures, tools and templates already written in full?
The CPQMS – Suite of RTO Materials are part of ChalkPort's full quality management system. CPQMS is available to purchase as a standalone set of documents on USB or preloaded in ChalkPort’s document management system, QMS Online. Learn more about QMS here.

Is CPQMS aligned with ASQA’s VET Quality Framework as well as the AQTF?
Yes. ChalkPort’s CPQMS is a set of documents aligned to both the requirements of the VET Quality Framework as well as the AQTF.

We think QMS online would work for us. Will ChalkPort help us stay up to date with legislative change?
QMS Online is included as a part of ChalkPort Membership. All ChalkPort Members receive updates to legislative change that affects their CPQMS set of documents, and if changes need to be made, ChalkPort will advise of the changes recommended in your materials in order to stay up to date with current VET compliance requirements. Learn more about QMS online here.

There are rumours of new standards being released soon – is it true?
Change is always around the corner. And until new standards or legislative requirements are formalised, nothing is certain, except that as a ChalkPort Member, all the hard work of interpreting the new legislation is done on your behalf. QMS Updates will keep you appraised on everything you need to know and everything you need to do in order to bring your QMS up to speed.

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