Frequently asked questions

Why should an RTO bother to implement this Framework?
AQTF2010 Standard 3.2 is explicit that every RTO is expected to have a systematic approach to improvement across the organisation. The RTO Quality Framework is an approach that has been developed expressly for this purpose.

From Standard 3.2 explanatory notes:
RTOs can develop their own approaches or adopt management practices based on and/or certified by recognised quality assurance bodies. The primary objective is to ensure that the RTO has effective control over its operations so that it can continuously improve its services and consistently operate in accordance with the AQTF 2010 Essential Standards for Registration.

How do I use these templates?
We suggest you assemble a Quality Group and hold a workshop to complete the 3 templates. Then have a staff induction session before implementing the system across your organisation. Use the Self Assessment Instrument to create some baseline data about where you are currently placed, then self assess again in about 6 months to see if there are noticeable improvements.

Has the RTO Quality Framework been validated?
Yes. There was a reference group of RTOs who provided input and tested it against their existing processes before release.

Is it likely to be accepted by an auditor?
AQTF2010 adopts a flexible approach to proving compliance with standards. The standards focus on the quality of services and outcomes being achieved for clients. At audit you will have the opportunity to show how you do this.

AQTF 2010 Users' Guide: page 18
The standards…allow RTOs some flexibility in demonstrating how they are meeting clients’ needs in the context of the scope and nature of their business. Instead of asking, ‘Have we got a process in place?’ the RTO can ask ‘What tells us we’re doing well?’ and ‘What can we do better?’

What is the improvment methodology that underpins the RTO Quality Framework?
The ADRI cycle is a globally recognised continuous improvement methodology that is widely used by services based organisations such as universities. It is also the basis for the Australian Business Excellence Framework. The ADRI cycle is set out in the Quality Approach document.

Can I amend the documents?
Absolutely. These documents will become part of your continuous improvement process and so you will need to change them as you find improvement opportunities.

How do I know that it will fit the size and scope of our organisation?
The quality approach has been designed so that it will work for an organisation of any size. The difference will be in the number and complexity of procedures and supporting documentation that you create to support the system. For example, procedures for managing records in a TAFE College will be more complex than procedures for managing records in a two person RTO.

Can we use our old policies and procedures?
Absolutely. Slot them into the appropriate business process step. We recommned you use this as an opportunity to streamline procedures and key documents.

Can we purchase the Strategy documents with content filled in?
The Strategy documents are part of ChalkPort's full quality management system. Learn more about QMS here.

We think QMS online would work for us. Does it contain all the materials?
Yes, it contains all the materials set out in a way that encourages trainers and assessors to contribute to the quality management system. Learn more about QMS online here.

Will this system help us prepare for the Excellence Criteria?
The Excellence Criteria also draw on the ADRI cycle to evaluate RTOs, so this system will be a useful starting point if you are considering applying for Excellence assessment.