Topics covered:
Systematic approach
Business process
Outcomes v process
Plan/Performance cycle
Quality mechanisms
Quality control
Quality assurance
Quality improvement
2009 priorities
Improvement cycle
Working with outcomes
Self assessment
Recording improvements
Frequently Asked Questions: click here
A full day activity-based training program using
practical examples. Participants will learn how to:
It is recommended that two people attend from an
organisation. Pre-reading will be available to participants who wish to prepare for the training day.
Cost: $385 (inc GST)
2009 dates
Invoices will be issued in early 2009
Cairns: 19th March 2009 register here
Brisbane: 25th March 2009 register here
Melbourne: 2nd April 2009 register here
Adelaide: 22nd April 2009 register here
Perth: 24th April 2009 register here
Sydney: 30th April 2009 register here