PORT PD: An introduction to AQTF 2010
$ 0.00Duration: hours
PORT PD: Quality Indicator Fundamentals
$ 0.00Duration: hours
Conduct work within a compliance framework
$ 0.00Duration: 0 hours
Coordinate implementation of customer service strategies
$ 0.00Duration: 0 hours
Promote products and services
$ 0.00Duration: 0 hours
Write complex documents
$ 0.00Duration: 0 hours
Implement customer service standards
$ 0.00Duration: 0 hours
Implement workplace information system
$ 0.00Duration: 0 hours
Research international business opportunities
$ 0.00Duration: 0 hours
Implement and monitor environmentally sustainable work practices
$ 0.00Duration: 0 hours
Report On Financial Activity
$ 495.00Duration: 40 hours

Quick Overview

This unit describes skills and knowledge required to prepare financial reports in line with statutory reporting requirements. This includes compiling and analysing financial data.

The unit applies to individuals employed in a range of work environments who are responsible for preparing financial reports. They may be individuals providing administrative support within an organisation, or they might have responsibility for these tasks in relation to their own workgroup or role.

Learning Outcomes:

  • Compile and analyse financial data 
  • Report general journal entries for balance day adjustments 
  • Prepare end of period financial reports


How will you benefit?

You will have the opportunity to develop your practical leadership skills to:

  • prepare a financial report on at least two occasions.
  • produce a detailed asset register and depreciation schedule
  • record entries for balance day adjustments
  • use conversion and consolidation procedures including moving averages, standardised variables, trend analysis and unit costs
  • apply double-entry principles and accrual accounting


You will have the opportunity to develop your practical leadership skills of:

  • double‑entry and accrual principles
  • provisions of relevant legislation, regulations, standards and codes of practice relevant to financial operations, taxable transactions and reporting requirements
  • components of organisational accounting systems
  • organisational policies, procedures and accounting standards relating to preparation of financial reports
  • organisational financial data, including:
  • budget variances
  • budgets and forecasts
  • cash flow and profit reports
  • balance sheets
  • financial year reports
  • operating statements
  • expenditure and receipts
  • profit and loss statements
  • types of assets including property, plant and equipment
  • comparative financial performance
  • financial discrepancies including:
  • absence of auditable trail
  • expenditure report mismatches
  • incorrect payments and unreconciled cash flows
  • techniques used for financial forecasting and analysis
  • options, methods and practices for deductions, benefits and depreciations
  • ethical requirements associated with preparing financial reports for corporate entities, including conflict of interest, confidentiality, and disclosure requirements
  • industry-standard methods and formats used to present financial data.
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Lead Effective Workplace Relationships
$ 495.00Duration: 40 hours

Quick Overview

This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

Learning Outcomes:

  • Prepare to lead workplace relationships
  • Lead workplace relationships 
  • Review leadership 


How will you benefit?

You will have the opportunity to develop practical leadership skills to:

  • lead effective workplace relationships on at least four occasions with different individuals or groups.
  • access and analyse information required to achieve planned outcomes
  • collaborate with work team to develop and implement a work task strategy
  • apply techniques for resolving problems and conflicts, and dealing with poor performance according to organisational and legislative requirements
  • monitor and communicate work progress to relevant internal and external stakeholders
  • seek and review feedback to improve workplace leadership


You will have the opporunity to develop your leadership knowledge to:

  • considerations for communicating information including audience cultural and social diversity
  • consultation processes including internal and external sources of consultees
  • impacts of relationships, cultural and social environment, in supporting or hindering the achievement of planned outcomes
  • techniques for developing positive work relationships and building trust and confidence in a team, including:
  • interpersonal styles
  • communications
  • consultation
  • cultural and social sensitivity
  • networking
  • impact of legislation and organisational policies on workplace relationships
  • techniques for communicating information and ideas to a range of stakeholders
  • common methods to resolve workplace conflict
  • common methods to manage poor work performance
  • common methods to monitor, analyse and improve work relationships.
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Demonstrate Leadership In The Workplace
$ 495.00Duration: 35 hours

Quick Overview

Are leaders born or made?   We believe leaders are both. Some people are born to lead and some recognise they have the ability to lead when they recognise their own potential. ACWE (RTO 40857) specialises in providing their learners with the opportunity to lead or coordinate a project during their course. This provides the perfect springboard to take leadership into Action and transfer the theory to practical application relevant to your specific workplace. 

ACWE believes the team's culture is the mirror of its leaders. Often there are many subtleties and team dynamics are leader may have a 'blind spot' with. 

How effective are your leaders role modelling behaviours you expect to see demonstrated in the workplace?

This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values. The unit applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership within the organisation. These leaders have a strong influence on the work culture, values and ethics of the teams they supervise.

The learning outcomes

  • prepare to demonstrate leadership
  • align behaviours with operational values
  • model leadership behaviours


How you will benefit? 

  • Identify your current leadership styles 
  • identify your behaviours which are useful and not so useful to yourself and/or their team members
  • Understand and identify your 'blind spots' with your team members. (Do you play favourites?)
  • Do you lead and manage in the same style as your parent your children?
  • Understand your emotional intelligence and manage the triggers
  • The Imposter Syndrome: what is it and do you have it?
  • Use the results of your performance management plan and enhance your leadership skills


This course will provide you with the practical skills to:

  • comply with organisation’s standards and values
  • evaluate own behaviour and performance against organisational standards and values and adjust to achieve required standards
  • ensure own behaviour and performance contributes to the integrity and credibility of the organisation
  • facilitate processes to make decisions that are based on:
  • relevant information
  • examination of options and associated risks
  • input from relevant people
  • communicate about making and implementing decisions including:
  • facilitating agreement on the preferred course of action and implementation plans

monitoring and seeking feedback on the implementation and impact of decisions

This course will provide you with the knowledge of:

  • methods to identify an organisation’s standards and values when they are stated, and where they are implied
  • organisational values and expectations of behaviour
  • basic leadership theories
  • common leadership styles
  • organisation’s process for raising questions about standards and values
  • examples of behaviours and performance that would typically be considered damaging to an organisation
  • concepts of:
  • organisational values and ethics
  • role modelling
  • integrity and credibility
  • leadership
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Implement Continuous Improvement
$ 495.00Duration: 35 hours

Quick Overview

This unit describes the skills and knowledge required to implement continuous improvement of systems and processes of an organisation. It includes using systems and strategies to encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

The unit applies to managers who are responsible for implementing the continuous improvement process to achieve the objectives of the organisation.

Learning Outcomes:

  • Identify and plan for improvement
  • Monitor implementation of continuous improvement 
  • Evaluate implementation of continuous improvement


How will you benefit?

You will develop practical leadership skills to:

  • provide support to enable individuals and teams to participate in decisions, take responsibility, show initiative and implement improvement processes
  • communicate effectively to support the implementation of improvements and improvement system and processes
  • implement, monitor and update improvement plans, processes and procedures to improve performance
  • document performance to identify further opportunities for improvement
  • manage records and reports in the systems and procedures of the organisation.


You will develop your knowledge of:

  • continuous improvement systems and processes
  • coaching and mentoring needs to support continuous improvement
  • change management techniques that support continuous improvement and initiative
  • organisation’s systems and data used for benchmarking and monitoring performance for continuous improvement.
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Apply Communication Strategies In The Workplace
$ 495.00Duration: 40 hours

Quick Overview

This course describes the skills and knowledge required for a leaders to effectively facilitate and apply communication strategies in the workplace within any industry.

Learning Outcomes:

  • Prepare for communication
  • Use communication strategies to provide work instruction 
  • Facilitate workplace communication
  • Monitor and support team communication


How will you benefit?

You will develop practical skills to:

  • Identify the communication requirements for a work activity and assign roles to others to fulfil those requirements
  • Select appropriate communication method for relevant audience and according to organisational requirements
  • Articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback
  • Present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered
  • Demonstrate problem solving techniques to negotiate and resolve communication challenges
  • Evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required.


You will develop the knowledge of:

  • legislative requirements relevant to workplace communication
  • organisational requirements relevant to workplace communication (including digital form):
  • policies and protocols
  • codes of conduct
  • organisational reputation and culture
  • techniques to resolve communication challenges
  • methods and techniques to participate in workplace discussions, including active listening, questioning and providing feedback
  • key principles of cross-cultural communication and communication with individuals with special needs or disabilities
  • presentation methods to present and convey workplace information or instructions:
  • formal presentation using visual aids and prompts
  • informal team meeting or instructional briefing
  • written work instruction for a process or procedure
  • communication methods suited to audience and workplace requirement:
  • verbal means: telephones, mobiles, video conference
  • written means: emails, SMS, social media
  • communication challenges relevant to performance evidence:
  • conflicts with clients or team members
  • potential risks or safety hazards
  • unethical or inappropriate communication
  • use of visual prompts and presentations
  • communication that falls outside of workplace policy
  • key relevant features of:
  • different communication styles
  • different communication methods
  • cross cultural communication techniques.
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