This course describes the skills and knowledge required for a leaders to effectively facilitate and apply communication strategies in the workplace within any industry.

Learning Outcomes:

• Prepare for communication
• Use communication strategies to provide work instruction 
• Facilitate workplace communication
• Monitor and support team communication

How will you benefit?

You will develop practical skills to:

• Identify the communication requirements for a work activity and assign roles to others to fulfil those requirements
• Select appropriate communication method for relevant audience and according to organisational requirements
• Articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback
• Present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered
• Demonstrate problem solving techniques to negotiate and resolve communication challenges
• Evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required.

You will develop the knowledge of:

• legislative requirements relevant to workplace communication
• organisational requirements relevant to workplace communication (including digital form):

• policies and protocols
• codes of conduct
• organisational reputation and culture

• techniques to resolve communication challenges
• methods and techniques to participate in workplace discussions, including active listening, questioning and providing feedback
• key principles of cross-cultural communication and communication with individuals with special needs or disabilities
• presentation methods to present and convey workplace information or instructions:

• formal presentation using visual aids and prompts
• informal team meeting or instructional briefing
• written work instruction for a process or procedure

• communication methods suited to audience and workplace requirement:

• verbal means: telephones, mobiles, video conference
• written means: emails, SMS, social media

• communication challenges relevant to performance evidence:

• conflicts with clients or team members
• potential risks or safety hazards
• unethical or inappropriate communication
• use of visual prompts and presentations
• communication that falls outside of workplace policy

• key relevant features of:

• different communication styles
• different communication methods
• cross cultural communication techniques.

What is a Psychosocial Recovery Coaching

In recent years there has been increased recognition that recovery can refer to a person's improved capacity to lead a fulfilled life that is not dominated by illness and treatment. This is known as the recovery approach or psychosocial rehabilitation. A Psychosocial Recovery Coach promotes recovery and removes barriers and obstacles to recovery, serving as a personal guide and mentor for people seeking or already in recovery from an addiction to alcohol and or other drugs.  A Recovery Coach promotes recovery by removing barriers and obstacles to their recovery and serves as a personal guide and mentor for people seeking or already in recover. 

This two-day live online facilitated workshop will provide you with specific strategies and techniquies to further assist NDIS clients living with psychosocial disability. The recovery model adds a new dimension to care and encourages people with ongoing mental illness to take back control of their lives to give themsleves more meaning. Our philosophy as with all our courses uses both a strength-based approach and a client- centred approach. This means:

                        Our approach to Psychosocial Recovery Coaching is the conversation a person just may need at a moment in time to build their confidence to use as a                                steppingstone towards seeking the supports they need.

                        Course Outline:

                        The purpose of Recovery Coaching

                        The role and responsibilities of a Recovery Coach

                         The Recovery Model and Process

                         Working with a care plan

                         List the components, core values and guiding principles of recovery

                         Effective Communication Techniques

                         Developing a Person-Centred Approach

                         Build skills to enhance relationships

                         Explore many dimensions of recovery and recovery coaching

                         Discover attitudes about self-disclosure and sharing your story

                         Understand the stages of recovery

                         Describe the stages of change and their applications

                         Increase their awareness of culture, power and privilege

                         Address ethical and boundaries issues

                         Practice newly acquired skills

                         Who should attend this course:

                         Psychologists

                         Social Workers

                         Support Coordinators 

                         Counsellors

Our wisdom tells us that workplace culture promotes or blocks innovation and business growth. ACWE Pty Ltd (RTO 40857) is a multiple award winning program because it recognises this inextricable link and has responded by designing a powerful transformational approach to leadership development. ACWE’s approach to leadership development has inspired its students to:

1. Cultivate their leadership capabilities and capacity to lead and manage self and others
2. Create a win/win approach to student engagement and completion
3. Inspire others to ‘step up’ to their responsibilities
4. Influence people to be ‘change agents’ in their area or work
5. Involve their team to create transformational results

ACWE’s Pty Ltd Leadership Principle Framework has been specifically designed for emerging and/or high potential Leaders and Managers keen to formalise their skills with a nationally recognised qualification. The ‘safety net’  learning environment is a unique springboard for your frontline and mid-level leaders willing to explore a deeper level of their own strengths which relate to building and maintaining high performing teams

This 10-12 month program uses a flexible and blended learning model. This is a combination  workplace and live virtual online platform two days per month. A one-on-one coaching session is scheduled between workshops to assist with a charter to drive your business’s success.

This ensures a seamless transition between the theory from the workshops into practical application in the workplace.

To manage effectively, a leader has to measure. This program provides the opportunity for participants to measure ‘where they are right here right now’ regarding their management and leadership skills. They determine the ‘bus’ they will travel to reach their destination to ensure their success.

This course describes the skills and knowledge required for a leaders to effectively facilitate and apply communication strategies in the workplace within any industry.

Learning Outcomes:

• Prepare for communication
• Use communication strategies to provide work instruction 
• Facilitate workplace communication
• Monitor and support team communication

How will you benefit?

You will develop practical skills to:

• Identify the communication requirements for a work activity and assign roles to others to fulfil those requirements
• Select appropriate communication method for relevant audience and according to organisational requirements
• Articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback
• Present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered
• Demonstrate problem solving techniques to negotiate and resolve communication challenges
• Evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required.

You will develop the knowledge of:

• legislative requirements relevant to workplace communication
• organisational requirements relevant to workplace communication (including digital form):

• policies and protocols
• codes of conduct
• organisational reputation and culture

• techniques to resolve communication challenges
• methods and techniques to participate in workplace discussions, including active listening, questioning and providing feedback
• key principles of cross-cultural communication and communication with individuals with special needs or disabilities
• presentation methods to present and convey workplace information or instructions:

• formal presentation using visual aids and prompts
• informal team meeting or instructional briefing
• written work instruction for a process or procedure

• communication methods suited to audience and workplace requirement:

• verbal means: telephones, mobiles, video conference
• written means: emails, SMS, social media

• communication challenges relevant to performance evidence:

• conflicts with clients or team members
• potential risks or safety hazards
• unethical or inappropriate communication
• use of visual prompts and presentations
• communication that falls outside of workplace policy

• key relevant features of:

• different communication styles
• different communication methods
• cross cultural communication techniques.

This unit (BSBOPS402) describes the skills and knowledge required to implement operational plans by planning and acquiring resources, monitoring and adjusting operational performance and providing reports on performance, as required.

The unit applies to individuals who plan activities to achieve team and organisational objectives.

At this level, work will normally be carried out within routine and non-routine methods and involve procedures that require planning, evaluation, leadership and guidance of others.

Learning Outcomes: 

• Prepare to implement operational plan 
• Implement operational plan 
• Monitor operational performance
• Review operations based on performance 

How you will benefit? You will develop the practical skills to:

• create processes to identify resource requirements
• source information to identify resource requirements
• identify effective methods to manage contingencies through consultation with relevant stakeholders
• identify key features of performance monitoring systems and processes
• consistent and common methods for problem solving
• identify methods to support team members including mentoring, coaching and supervision
• implement methods for an operational plan
• develop a budget and other financial information related to the organisation
• develop agreed organisational objectives including costs, identified shortfalls and surpluses

You will develop the knowledge to:

• interact with a range of people and groups to identify resource requirements, performance objectives, systems, procedures and records relating to the operational plan
• plan and acquire physical and human resources using organisation’s systems and procedures
• manage and support personnel to achieve performance objectives including facilitating new employee onboarding
• present information and recommendations to support implementation and variation of the operational plan
• monitor operational performance against the performance objectives and budgets and implement improvements to rectify unsatisfactory performance
• vary the operational plan and gain approval to deal with contingencies
• document and provide reports on performance as required by the organisation.

Are leaders born or made?   We believe leaders are both. Some people are born to lead and some recognise they have the ability to lead when they recognise their own potential. ACWE (RTO 40857) specialises in providing their learners with the opportunity to lead or coordinate a project during their course. This provides the perfect springboard to take leadership into Action and transfer the theory to practical application relevant to your specific workplace. 

ACWE believes the team's culture is the mirror of its leaders. Often there are many subtleties and team dynamics are leader may have a 'blind spot' with. 

How effective are your leaders role modelling behaviours you expect to see demonstrated in the workplace?

This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values. The unit applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership within the organisation. These leaders have a strong influence on the work culture, values and ethics of the teams they supervise.

The learning outcomes

• prepare to demonstrate leadership
• align behaviours with operational values
• model leadership behaviours

How you will benefit? 

• Identify your current leadership styles 
• identify your behaviours which are useful and not so useful to yourself and/or their team members
• Understand and identify your 'blind spots' with your team members. (Do you play favourites?)
• Do you lead and manage in the same style as your parent your children?
• Understand your emotional intelligence and manage the triggers
• The Imposter Syndrome: what is it and do you have it?
• Use the results of your performance management plan and enhance your leadership skills

This course will provide you with the practical skills to:

• comply with organisation’s standards and values
• evaluate own behaviour and performance against organisational standards and values and adjust to achieve required standards
• ensure own behaviour and performance contributes to the integrity and credibility of the organisation
• facilitate processes to make decisions that are based on:

• relevant information
• examination of options and associated risks
• input from relevant people

• communicate about making and implementing decisions including:

• facilitating agreement on the preferred course of action and implementation plans

monitoring and seeking feedback on the implementation and impact of decisions

This course will provide you with the knowledge of:

• methods to identify an organisation’s standards and values when they are stated, and where they are implied
• organisational values and expectations of behaviour
• basic leadership theories
• common leadership styles
• organisation’s process for raising questions about standards and values
• examples of behaviours and performance that would typically be considered damaging to an organisation
• concepts of:

• organisational values and ethics
• role modelling
• integrity and credibility
• leadership

This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance.

The unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.

Learning Outcomes:

• Plan personal work schedule
• Implement personal work schedule 
• Review personal work priorities

How will you benefit?

You will have the opportunity to develop practical leadership skills to:

• develop, implement and review one personal work schedule.

• identify personal responsibilities and barriers to their fulfilment according to task requirements
• prepare a personal work schedule
• communicate work schedule to relevant personnel
• monitor personal work performance to identify variations between expected and actual work performance
• review own work performance against workgroup objectives through self-assessment and seeking and acting on feedback from internal and external stakeholders

Your will have the opportunity to develop your leadership knowledge of:

• content of work plans including:

• resource requirements
• stakeholder needs
• workgroup targets

• business technology applications to schedule tasks and plan work
• methods of personal work performance review including:

• self-assessment
• feedback from others

• techniques to prepare personal plans and establish priorities
• methods to elicit, analyse and interpret feedback.

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

The unit applies to those with supervisory responsibilities in a work area who have a broad knowledge of WHS policies and contribute well-developed skills in creating solutions to problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

Learning Outcomes:

• Provide information to work team about WHS policies and procedures
• Implement and monitor work team consultative arrangements for managing WHS
• Implement and monitor organisational procedures for providing WHS training to work team
• Implement and monitor organisational procedures and legal requirements for identifying hazards, and assessing and controlling risks
• Implement and monitor organisational procedures for maintaining WHS records 

How will you benefit?

You will have the opportunity to develop your practical skills to:

• implement and monitor the work health and safety (WHS) policies, procedures and programs for one work area in an organisation.

• explain relevant WHS information clearly and accurately to work team
• provide work team with access to WHS policies, procedures and programs in appropriate structure and language
• implement and monitor procedures, according to WHS legislative and organisational requirements, for:

• consultation on and communication about WHS hazards and risks
• WHS training needs and learning opportunities
• WHS records
• using WHS aggregate data relating to hazards and risk control

You will have the opporunity to develop your knowledge to:

• key provisions of commonwealth and state/territory WHS laws that apply to the business, and procedures for their application in the work area
• organisational policies and procedures for:

• consulting during WHS issue management
• identifying hazards and managing risks, including using aggregate information and work area data
• incident response, investigation and reporting

• legal responsibilities and duties of managers, supervisors, persons conducting a business or undertaking (PCBUs) and workers in relation to WHS risk management in the workplace
• procedures for assessing implications of near misses in relation to incidents, injuries and illnesses in the work area
• effective consultation mechanisms in managing health and safety risks in the workplace
• features of effective workplace learning opportunities, including coaching and mentoring assistance that facilitates team and individual achievement of WHS training needs
• key principles and components of the hierarchy of control measures
• procedures for applying the hierarchy of control measures in own work area.

This unit describes the skills and knowledge required to implement continuous improvement of systems and processes of an organisation. It includes using systems and strategies to encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

The unit applies to managers who are responsible for implementing the continuous improvement process to achieve the objectives of the organisation.

Learning Outcomes:

• Identify and plan for improvement
• Monitor implementation of continuous improvement 
• Evaluate implementation of continuous improvement

How will you benefit?

You will develop practical leadership skills to:

• provide support to enable individuals and teams to participate in decisions, take responsibility, show initiative and implement improvement processes
• communicate effectively to support the implementation of improvements and improvement system and processes
• implement, monitor and update improvement plans, processes and procedures to improve performance
• document performance to identify further opportunities for improvement
• manage records and reports in the systems and procedures of the organisation.

You will develop your knowledge of:

• continuous improvement systems and processes
• coaching and mentoring needs to support continuous improvement
• change management techniques that support continuous improvement and initiative
• organisation’s systems and data used for benchmarking and monitoring performance for continuous improvement.

One of the challenges for any leader is leading and managing their team. A leaders is expected to be a Coach, educator, mentor, facilitator, leader and manager. Unless the leader has an understanding of the difference and which skill to use when they may not be as effective as they could be. This course will provide you with the skills and knowledge to lead and facilitate your team effectively. 

It will ensure you:

• indentify and understand your current influencing skills 
• recognise how to effectively influence your team members
• can effectively plan your team's outcomes
• create the tasks to achieve the agreed goals
• delegate effectively the tasks
• coordinate the team to effectively deliver the tasks
• develop the team's effective problem solving strategies 
• indentify inefficiencies and work with the team to generate actions
• measure the team's performance against the agreed work plans
• develop the team's learning opportunities for their professional and personal development

This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

Learning Outcomes:

• Prepare to lead workplace relationships
• Lead workplace relationships 
• Review leadership 

How will you benefit?

You will have the opportunity to develop practical leadership skills to:

• lead effective workplace relationships on at least four occasions with different individuals or groups.

• access and analyse information required to achieve planned outcomes
• collaborate with work team to develop and implement a work task strategy
• apply techniques for resolving problems and conflicts, and dealing with poor performance according to organisational and legislative requirements
• monitor and communicate work progress to relevant internal and external stakeholders
• seek and review feedback to improve workplace leadership

You will have the opporunity to develop your leadership knowledge to:

• considerations for communicating information including audience cultural and social diversity
• consultation processes including internal and external sources of consultees
• impacts of relationships, cultural and social environment, in supporting or hindering the achievement of planned outcomes
• techniques for developing positive work relationships and building trust and confidence in a team, including:

• interpersonal styles
• communications
• consultation
• cultural and social sensitivity
• networking

• impact of legislation and organisational policies on workplace relationships
• techniques for communicating information and ideas to a range of stakeholders
• common methods to resolve workplace conflict
• common methods to manage poor work performance
• common methods to monitor, analyse and improve work relationships.

This unit describes the skills, knowledge and outcomes required to lead the performance of a team and to develop team cohesion.

The unit applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams. Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must ‘manage up’ as well as manage their team/s.

Learning Outcomes:

• Plan team outcomes
• Promote team cohesion
• Supervise team performance
• Liaise with management

How will you benefit?

You will have the oppotunity to develop your practical leadership skills to:

• develop a team development plan, that addresses:

• innovation and productivity measures
• team cohesion
• issues management and actions.

• apply knowledge of organisational goals, objectives and plans to work tasks
• communicate with team members and management to identify and establish team purpose, roles, responsibilities, goals plans and objectives and resolve problems
• consult, encourage, support and provide feedback to team members
• model team leadership behaviours and approaches.

You will have the opportunity to develop your leadership knowledge of:

• work processes, including team purpose, roles, responsibilities, goals and plans
• organisational escalation policies and procedures
• behaviours which enhance organisational image for work team, clients and customers
• processes for setting goals that contribute to team effectiveness
• effects of individual behaviour on team effectiveness
• innovation and productivity measures in work plans
• key features of common leadership styles

This unit develops the leadership skills and knowledge required to prepare, deliver and review presentations for target audiences.

This unit applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training and promotions. They contribute well developed communication skills in presenting a range of concepts and ideas.

Learning Outcomes:

• Prepare presentation
• Deliver presentation
• Review presentation

How will you benefit?

You will have the opportunity to develop your practical leadership skills to:

• prepare and deliver at least two different presentations.

• use aids and materials to support the presentation
• select and implement methods to review the effectiveness of presentation and document suggested improvements.

You will have the opportunity to develop your leadership knowledge of:

• information collection methods that support review and feedback of presentations
• organisational and legislative obligations and requirements relevant to presentations
• structure of presentations according to intended outcomes
• principles of effective communication including:

• persuasive communication techniques
• verbal and non-verbal communication

• presentation methods
• different aids, materials and techniques that can be used for presentations.

BSBPMG430 Undertake project work provides the foundation of work for many industries. What is surprising is that many industries who work with projects do not study project management. This includes architects and engineers. ACWE (RTO 40857) approach to our BSB40520 Certificate IV in Leadership and Management is a foundation subject for our qualification. 

The learning outcomes 

• Establish project parameters
• Develop project plan
• Administer and monitor project
• Finalise and review project

How you will benefit? You will develop the practical skills to:

• Apply leadership theory to understand projects and project management
• Identify and implement the phases of a project’s life cycle
• Enhance your skills to 'pitch' your ideas and make presentations
• Enhance your skills to manage competng priorities
• Use different tools for planning and managing your projects
• Complete a Project Charter, Statement of Work, and other project managing tools effectively 
• Understand the importance of monitoring and recording 'lessons learned' for every project

You will develop the knowledge of:

• project management tools
• types of documents and other sources of information commonly used in defining the parameters of a project
• mission, goals, objectives and operations of the organisation
• relevant legislation and regulations, including work health and safety (WHS) requirements, for project planning
• project management processes according to policies and procedures of the organisation and including:

• lines of authority and approvals
• quality assurance
• human resources
• budgets and finance
• risk management
• recordkeeping

What will be covered

• Defining and scoping your project 
• Understanding the distinction between routine work and project work and why this is important.
• How projects can create business improvements
• Project life cycle and phases and why they are important
• Pitching your own project ideas to management
• Essential Leadership skills for a project manager
•    How to confirm the quality of project outcomes according to expectations of the organisation
•    How to effectively onsult and communicate with relevant stakeholders to generate input and engagement   in planning, implementing and reviewing the project
•   How to provide support to team members to encourage them to achieve deliverables and to effectively transition to BAU (Business as usual)